-a power cable for the hub's adapter. I am happy to help with this. In the worst case that might be compensation to a neighbour for their loss of service. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. 3) get VM to fit a new box for you. There must have been a previous installation or you would not have been offered a self install. I have signed up as a new user for Virgin Fibre. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If it’s damaged, it could. 4. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Switched On Families. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Back a step. 1 ACCEPTED SOLUTION. Unscrew the lid off the big box and provide a photo of what is inside. 0 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. It is likely you will be waiting a few days. Image below of the Virgin Media PSU Plug that connects to the coax. You should see a cable going through the wall and if you trace this inside, you should get the cable. Only now have I realised - 5272490. The coax cable from the study can be used for the other 360 box in the kitchen. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Go to virginmedia. log into hub3 - 192. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. So I’ve tried inserting it to the socket below it instead but it’s not working. Networking and WiFi. That is a rooftop aerial outlet for Freeview TV. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Preparing for Landline changeover to fibre. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Only Virgin Media kit can. Browse Virgin Media Virgin Media Community. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. The wall box may be branded with the logos of an old cable TV company (not VM). Is it necessary to plug the cable to socket for having wifi, if so what can I. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. 3. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Wish this was made clearer when. Sign in . Some of the cables hanging out the wall were cut off after the house improvements. When you place your order, we'll let you know. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Bits and bytes. Quickstart is the quickest and easiest way to setup our services. Broadband set up issues. Booking an engineer is easy with Virgin Media. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. The cable could be hidden within, or behind, furniture. - 5156775. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. 237 global ratings. on 15-02-2022 10:03. Account - Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on 23-10-2022 13:36. They can arrange for an engineer to come to the property to complete the installation. Kindest regards,. Tudor. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Not all properties have a socket, just a cable. Entertain me; Broadband Deals. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 0. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. Step 4. The other is marked TV, & this is used for TV & Broadband. The wall box may be branded with the logos of an old cable TV company (not VM). Don’t plug the power cable into a plug socket yet. I am going to cancel. Especially big thanks to the engineer, Mr. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Feb 22, 2022. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Options. Broadband. No outside box - cable through the wall to inside box - very old 20 years ago. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. on 30-09-2022 14:24. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. All the cabling is the property of Virgin Media and must not be touched. 04kg, it will easily fit under – or even alongside – any TV. a week ago. 132Mb average speed. Got my virgin media self install kit but I don't have a virgin socket. Any extension that you create after the main socket is your responsibility. u just run a long cable from the box inside to whatever room u want. VM guy was happy with that and did a nice neat job inside. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Networking and WiFi. virgin media internal wall box. In response to goslow. Go to solution. Networking and WiFi. Inside the External Wall Box – FTTP RFoG Node. Just had the Hub 3 delivered for Quickstart. " The hub is upstairs as previously said. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Security matters. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Stay safe online. No, any cables within the house can be touched as much as the householder wants to touch them. Account - Mobile. I highly doubt my landlord will allow a virgin coax. 9. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. We would like to show you a description here but the site won’t allow us. )In this video, I am showing the sta. Rob (Engineer ID XX346), who is really kind and helpful. Checked every room in the new house but there were none. 19 minutes ago. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). You can visit the website virginmedia. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. It is surface clipped usually. no virgin media wall socket on 01-12-2022 10:05. The cable could be hidden within, or behind, furniture. Can you help? - 5401771. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Virgin Media; My Virgin Media; Shop; Help;. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. UPDATE 26th April 2021. Stream from Virgin Media. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. remove the VM wall box 2. Thank you goslow, Kain_W. It should be free of charge. The wall socket I have within my home does not appear to be working. Paul_DN. 0. the building then somewhere close to that point on the inside will be either a junction box or the. QuickStart, set up and connections. If you're happy for us to get this booked. Verify that the white cable is securely connected to the Virgin Media wall socket. If there. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. #1. The power supply must fit the correct way round. Use a simple coupler to join the VM cable from the wall to the connecting lead to. These enter my house via an air brick/vent very close to. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. on a domestic hub you look at the values thus. The Virgin wall sockets just have one connector at the bottom. VM BB TV Landline. However, I do not have any of the specified wall sockets available. 1. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. both appear. So tiny joule protectors must be safe. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Can anyone please help me. I can only find the TV socket. No Virgin Media Wall Socket on 13-04-2022 14:47. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. com. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin Media; My Virgin Media; Shop; Help;. Rich says: August 9, 2022 at 5:55 pm. Entertain me; Broadband Deals. The openreach socket can take a landline cable or an ethernet cable. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. However, I do not have any of the specified wall sockets available. ) The hub will be in here too. . Tried the virtual assistant but it didn’t prove helpful. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . We can certainly work to get an engineer booked in to get this installed. 4. Sounds like you need a manned engineer install rather than self-serve. Stay safe online. In the UK, one is rarely seen in 20 years. Don’t plug the power cable into a plug socket yet. on 31-12-2021 10:47. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Please help as I need the. The V6 is tiny. Some photos would help us. cable from wall. My previous sky microfilter attached here. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Location. The cable going in will be a double “shotgun barrel” type cable. The cables from the external box lead to a Bt open reach socket and a blank socket. RedTomato said: I removed my Virgin cable about a month ago. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. Account - Cable. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. TV box - 15 mins. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Reply. Options. I'm very sorry for any issues you've had in speaking with the team. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Tried to connect it but unfortunately there is no wall socket at all in property. I need to plug the isolator cable into the Virgin Media wall socket. Hello, my isolator cable does not fit into the virgin media wall socket. Hello sophieboulter1. I'm currently renovating my living room, including the electrics. Virgin Media engineer installation. Entertain me; Broadband Deals. Plug the cables into the Hub. . . I expect it is a male F plug on the cable, they don’t make female F plugs. Looks like the cable is possibly there but not connected. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. The Openreach sockets do not work for Virgin Media. Virgin Media Quickstart set up. The box and cables may have been removed by the previous occupiers. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Re: cable not fitting wall. For a wires-free alternative, you could use a cordless phone setup. I don't have an outside box at all. There are multiple different branded wall boxes inside our flat but none. Back a step. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. 0 Kudos Reply. 4 out of 5 stars. 0 Kudos. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Absolutely not. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Virgin Mobile. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Sorry to hear you don't have a VM wall socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 08-01-2023 20:46. 1. Virgin media wall socket in an unusable place. Phone. Teki Screwfix Select. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. Please help. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. (I did this video to help/guide new engineer as I did not find any for my self when I started. If so you would need a maned install. The box and cables may have been removed by the previous occupiers. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Forum Team In response to rohith15388. . No virgin media wall socket. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Standard Member. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. I'm sorry to hear about the missing wall socket. Virgin Media: TiVo® service. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Some properties do not have a wall socket, only a cable. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. ahhh the rubbish that is CS - you could try this. We would like to show you a description here but the site won’t allow us. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. on 22-10-2022 20:58. . Try plugging the cable you can see into the hub to see if it works. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. . I have received my quick start-up kit. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If you can get Quickstart, you can choose one of two delivery options. I found this wire that looks like Cable con 3. There should then be. Options. I was never asked if I had a wall box. Browse Virgin Media Virgin Media Community. Verify that the white cable is securely connected to the Virgin Media wall socket. VM BB TV Landline. We need to remove the box inside aswell to decorate. Chris. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It may just be a cable rather than an internal wall box. • Check the connection is tightly connected, it will make a 'click' noise. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I'll send you a PM now to book this in. We would like to show you a description here but the site won’t allow us. 2. Connect the Hub’s power cable with the blue tab. Back a step. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Get virgin engineer to move the wall socket. Very Insightful Person. Fortunately potentially destructive surges are extremely rare. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. I don't see a virgin media wall socket. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. At least 30Mbps download speeds in every room or £100 one-off credit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. ahhh the rubbish that is CS - you could try this. Options. screw the master socket back to the wall. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I can’t find a wall socket anywhere that matches those indicated by virgin. Home Phone. on 25-09-2022 15:41. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. That will cost £25 each time, for peace of mind. Apparently the connection from there’s been cut off. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. The wall box may be branded with the logos of an old cable TV company (not VM). Manage Your Account. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Trouble shooter. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. We have the quickstart pack but sadly cannot get broadband set up and working. You need to go outside and locate the brown or grey omnibox on the wall. I have also checked outside and there is no box either on my property or on my boundary wall. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Luckily, most newer computers have one already. That is the correct fitting, it should push on unless its too loose inside the large housing. No virgin media wall socket. master phone socket. . In response to Llfamily. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. on 27-01-2023 17:22. No photo attached. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Feb 22, 2022. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The cable on the right looks like is for a Freeview TV antenna. 150 from a. I was sent the pack as. Superfast Fibre Plus I am in rented accommo. Try tracing the cables back to the house from the brown box outside. Security matters. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Getting Connected with Virgin Media is easy when you have a wall socket. Jan 14, 2022. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Mobile Your Account. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Phone. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Stay safe online. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The wall box may be branded with the logos of an old cable TV company (not VM). But I don’t see anything like that apart from satellite dish cable outside the window. Mark as New; Bookmark this message;. . Not had any success calling.